FAQ

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 2-3 business days. Most orders leave the warehouse within 3-5 business days after receipt of payment. You will then receive notification of both processing and shipment. In many instances, we are shipping from our suppliers’ warehouses in either the US or Asia. If from Asia, please expect 15 - 20 days to receive your order. 

Orders may be cancelled if they have not been processed. After they have been processed, they may not be cancelled. Please make sure to provide the correct shipping address.  www.kuzinako.com cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. www.kuzinako.com will not be held responsible for customs taxes.

WHEN WILL MY ITEMS ARRIVE?

Clothing and apparel items should be received within 15-20 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries. All other items should arrive within 1 week.

WHERE ARE MY ITEMS COMING FROM?

As a drop-shipping store, our primary suppliers are in the USA or EU, with few items coming from Asia.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages, especially if you are ordering several items from several suppliers. As we are trying to sell only the best products, you may assume that every item is coming from different supplier, hence will be shipped separately.

DO YOU SHIP OUTSIDE THE UNITED STATES?

Yes. Our products can be shipped WORLDWIDE.

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. The deals shown on our website will govern.

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?

We get these prices from our wholesalers or from competitor analysis.